5 lessons from CrowdStrike’s global outage

On July 18, the popular endpoint security provider CrowdStrike released a software update that caused, at minimum, more than 8.5 million Microsoft devices to crash.

Although that’s less than 1% of Windows devices, the impact was much broader – planes were grounded, card payments were disabled, and hospitals had to rearrange appointments.

While we all wait for the official post-mortem to be released, here are five lessons all engineering leaders can learn from this incident.

1. Make progressive delivery a priority 

Microsoft’s official statement said this incident reminds us “how important it is for all of us across the tech ecosystem to prioritize operating with safe deployment and disaster recovery using the mechanisms that exist.”

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