The culture of process

One of the challenges we face as engineering managers is how people react to process differently. Sometimes it’s like we’re talking about entirely different things – we propose something we expect to be lightweight, and people react like we’re instituting TPS reports or time-tracking in six minute intervals (normal for lawyers, everyone else: hell no).

Let’s talk about people

So, why do people react so differently to process? One significant variable is how people respond to expectations. I really love Gretchin Rubin’s framework on the topic: The Four Tendencies.

First, the difference between inner and outer expectations: inner expectations are those you set for yourself, while outer expectations are the things other people expect of you.

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