Fostering a culture of accountability

It’s a common cry at work: ‘There’s no accountability here!’

You might assume it’s coming from the C Suite. But more often than not, I hear it coming from staff about execs. If you’ve heard complaints or even whispers of concern about accountability from your team, it’s smart to pay attention.

Accountability is simply the idea that somebody takes responsibility for how things turn out. Of course, in business generally – and in startups in particular, where unknowns define the organization – leaders don’t typically know how our decisions are going to play out. We use data, anecdata, intuition, and magical thinking to determine various courses of action.

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