Seven ways managers can respond when engineering goes wrong

When everything is on fire, it’s tempting for managers to jump in and take personal action. But this is almost always a mistake.

Maybe your team has been battling an aging codebase that no one really understands. Maybe you made a wrong decision and are the architect of your own misery. However it’s happened, your team is struggling to keep on top of everything, and crucial work is starting to come undone.

As a manager, your decisions get difficult very fast. Say you justify one person taking a little time to work on that unexpected critical defect, but now everyone is tied up in super-high-priority work that can’t afford to slip and – oh no! Another urgent request has just been raised.

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