Automation and closer collaboration with customer service teams can help your organization absorb any new shocks 2023 brings.
The past year has been a rollercoaster for developers and their employers. Just as the world appeared to be exiting one crisis, another is emerging, as the global economy teeters on recession. As potential redundancies and burnout add to the workload for stretched developer teams, organizations must find a way to empower technical teams to work smarter.
For companies that have gone all-in on digital, stress levels are rising as incident volumes mount and customer loyalty gets harder to gain and retain.