It’s not a people problem. So what is it?

As leaders, it’s easy to feel frustrated when we sense people ‘just aren’t doing what they should be’.

But assuming people are the problem when work is delayed or incomplete often leads to poor feedback and rarely solves the issue at hand. Instead, we can reframe these problems away from our teammates and enlist them to solve the issues collaboratively.

What is the problem if it isn’t human?

Let’s take a hypothetical situation: a team member we’re leading is unable to deliver work on the agreed timeline and isn’t providing updates to let us know the work will be delayed.

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