Fixing and preventing high-toil environments

How can we eliminate unnecessary toil for site reliability engineering teams?

Psychological safety is crucial for building high-performing teams. These types of teams are not built passively – they require continuous intention and work to build or maintain the trust necessary for producing high-quality, impactful work.

There are many influencing factors that define whether a culture is psychologically safe or not, but one overlooked threat for site reliability engineering teams is toil, particularly when the amount of toil has crossed the line of expected to unreasonable.

Defining a high-toil environment

Toil is the dull, repetitive, automatable engineering work that doesn’t contribute any significant value.

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