It’s no secret that in order to succeed, companies must be responsive and resilient to market and world changes. Many, however, struggle to achieve this. Agile ‘transformations’ and investments in DevOps do not always lead to the desired performance or delivery improvements. Instead, these companies suffer from a crisis of disengagement, lackluster performance, and increasingly unhappy customers.
Why is this? In my experience, while many companies attempt to adopt agile ways of working by implementing new structures and processes, they neglect some key cultural changes that must take place in order to succeed. As a result, there remains an untapped opportunity to improve performance and create a better workplace culture.