March 07, 2023
Incidents and postmortems can be stressful for everyone involved, but there is a way to resolve issues with empathy for everyone involved.
Developing software can sometimes feel like rowing a boat through a swirling maelstrom, trying to stay afloat through a constantly-changing set of circumstances.
Issues are inevitable in this line of work, what matters is how we handle them. Great DevOps teams know the answer lies in studying how engineers respond to incidents. The lessons learned there are a lens into the wider organization, and provide a path to building more stable systems and less stressed teams.
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March 07, 2023
