Ask the questions, listen to the answers, and normalize checking in on your team’s wellbeing – because your people are important.
As a COO, I think I’m only doing a good job if the company is succeeding and the team is happy in their work. The first is pretty easy to assess by looking at your growth and the balance sheet, the second takes more work to examine but is, in a way, equally straightforward to monitor. It may seem like an oversimplification, but the most effective way of measuring your team’s health and happiness is to ask them, listen to their answer, and be open to that answer being no.