Creating user-friendly error messages

How can engineering teams build error and loading screens that engage and delight users when things go wrong?

As a distinguished engineer, I get to spend a lot of time thinking about how to make things better.

Don’t get me wrong, I like creating new things, but I get way more of a kick out of making existing things better. And lately, I’ve been thinking a lot about how to make the unhappy path happier.

In software development and design, the happy path is the scenario in which everything goes perfectly and the product works just as it should; every single piece of data is available, correct, and delivered within the service provider’s SLA.

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