Empathy is a concept that engineers usually don’t consider integral to successful engineering practices. But I’m here to change that.
Empathy is something we need to be leading with every day if we want to create technologies that can address the true needs of our diverse world. Currently, this isn’t happening; voice assistants are less accurate when responding to female voices and those with accents; facial recognition software doesn’t work as well for those with darker skin tones, and many machine learning algorithms utilize biased data. To improve our future technology, we need to create spaces where diverse team members can share their ideas, be heard, and thrive.