August 10, 2020
Early Sunday, March 1, I received a Slack notification from my director. Could I be available for a meeting later that morning to address suggestions for scaling our virtual visits platform to handle ten times the load within a month?
We work for Providence Health and Services, a large non-profit healthcare system that serves the West Coast. Not long before that meeting, the first known US death from COVID-19 had been announced in Washington State. Providence was assembling its resources to prepare for a rapid increase in patients. Our product, DexCare, was central to that response, especially the on-demand virtual visit component.
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August 10, 2020
