Improve your working relationship with your reports and manager by reaching agreements together instead of holding them to unspoken expectations.
It can be easy to feel disappointed when someone you work with lets you down, or a deliverable doesn’t meet your expectations. But understanding the distinction between expectations and agreements can prevent this from happening. Originally developed by business coach Steve Chandler, agreements are a transformational skill that will enable you to collaborate more effectively.
What do we mean by expectations?
Expectations are what we imagine and assume will happen in a certain situation. From expecting our trains to be on time, to expecting a promotion at the end of the year, expectations largely govern how we think about the progression of our own lives and relationship with others.
