The unseen fixes that boost engineering performance 

Estimated reading time: 6 minutes

Toil builds up silently. But by tackling the messy, invisible work that nobody wants to touch, you can supercharge your engineering org.  

All teams have tasks on their to-do list – high-effort, low-visibility, low-reward tasks that carry significant systemic risk and get passed from one person to the next. It could be something like a full database engine upgrade for a mission-critical service. Everyone agrees it needs to be done before the vendor’s end-of-support date, but beyond that, the work offers little glory – customers wouldn’t notice the upgrade, unless something were to break the system. 

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