“Trial by fire” is destroying your incident response 

Estimated reading time: 5 minutes

Anxiety is the enemy of learning. What does this mean for how engineers learn observability fundamentals?

For the first several years of my software career, I was painfully inefficient at troubleshooting production issues. Despite having access to software monitoring and observability platforms, I only used them when something was broken in production.

The effect was that all of my learning around observability concepts happened while I was actively troubleshooting production issues, which typically happens under the dual duress of ticking clocks and repeated update requests. Sometimes, this happened live in a war room, in front of colleagues, exposing my lack of knowledge for all to see.

Join LeadDev.com for free to access this content