Empathy: the key to effective verbal communication

Communication allows us to be heard and understood. But have you ever felt as if, when you’re speaking, the recipient was not truly listening to you?

Many times, as a consultant developer, I have felt this way. Sometimes, when negotiating a deadline with a client, I felt that the person simply did not understand that it was not possible to meet that deadline; or, when giving constructive feedback to a colleague, I felt like the person was listening to me just to answer me defensively. I always wondered: is the problem in the way that I communicate? 

Difficult conversations are bound to happen throughout our careers.

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