October 13, 2020
In every engineering role I’ve had, from a startup with a team of five engineers to Netflix, I’ve seen the panicked dash of an engineer to their desk, breathless with their phone clutched in their hand, having just been paged for a production outage.
To say it feels ‘hurried’ is an understatement. Whatever type of business you’re in, the knowledge that users are impacted, and that the business could be losing money and trust, emphasizes the ticking of the clock as you try to track down and resolve your issue.
This is a scene set for observability tools. Without metrics, traces, and logs, you’re grasping at straws, digging through recent commits, or checking for property changes.
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October 13, 2020
