What is issue management, and how can you get started with your own observability process?
Modern applications rely on complex ecosystems of multiple tools, processes, and distributed teams. While adopting a DevOps methodology to streamline such workflows is one of the most crucial considerations, an efficient issue tracking mechanism remains a key factor in an application’s overall success.
Issue tracking enables a comprehensive view of system errors, malicious user behaviors, and system-level conflicts. It also offers a precise workflow of how teams should prioritize and respond to incidents, plus enforces accountability via a list of designated staff responsible for issue remediation.