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An introduction to issue management

Best practices for identifying and resolving software issues
November 10, 2021

What is issue management, and how can you get started with your own observability process?

Modern applications rely on complex ecosystems of multiple tools, processes, and distributed teams. While adopting a DevOps methodology to streamline such workflows is one of the most crucial considerations, an efficient issue tracking mechanism remains a key factor in an application’s overall success.

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Issue tracking enables a comprehensive view of system errors, malicious user behaviors, and system-level conflicts. It also offers a precise workflow of how teams should prioritize and respond to incidents, plus enforces accountability via a list of designated staff responsible for issue remediation.

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