May 16, 2022
The tech industry has always had localized expressions for work that was necessary but didn’t move the company forward.
‘Busy work.’ ‘Monkey work.’ ‘Muck work.’ ‘Chores.’ Now, thanks to the SRE movement, there is a word we can all use. That word is ‘toil.’
The concept of toil is a unifying force because it provides a way of identifying – and therefore containing – the work that takes up our time, blocks people from fulfilling their engineering potential, and doesn’t move the company forward.
Why does toil matter?
Not enough time and too much to do describes the default working conditions inside IT Operations.
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May 16, 2022
