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Why on-call pain is a sociotechnical problem

Easing the burden of on-call rotations
June 27, 2022

Most people hate being on call, because most on-call rotations are terrible.

Pager bombs, flappy alerts, false positives going off night and day, sleepless nights… Who can blame them? Small wonder that so many people develop a Pavlovian response to the sound of their Pagerduty ringtone. Alert goes off; adrenaline soars.

Honeycomb Advert

Conventional wisdom tells us that being on call means you put your whole life on hold, then spend all week lurching between firefighting and false alarms as you get progressively more sleep-deprived. It sucks, but that’s just what you get when you own your code in production. Right?

Noooooo.

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