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How Anthropic’s silence fueled a Claude Code trust crisis

Complaints left the tech giant scrambling for answers.
April 28, 2026

Estimated reading time: 4 minutes

Key takeaways:

  • Anthropic silently degraded Claude Code for seven weeks before explaining why. Three engineering missteps quietly reduced quality while users assumed the problem was their own.
  • Silence doesn’t contain speculation, it amplifies it.
  • Postmortems are necessary but not sufficient: developers need real-time signal during an incident, not a detailed explanation several weeks later.

If you’ve been grumbling that Claude Code hasn’t been pulling its weight lately, you aren’t imagining it.

Anthropic has confirmed that a string of engineering missteps led to a noticeable drop in performance in its Claude Code tool.

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